Service sector

Unit

Description

NZQA Credits

NZQA Level

56

Attend to customer enquiries face-to-face and on the telephone

2

1

57

Provide customer service in given situations

2

2

64

Perform calculations for the workplace

2

1

11816

Answer customer enquiries by mail  facsimile, and/or e-mail in a wide range of contexts

4

3