Diploma in IT Support (Level 5)

Currently not enrolling until further notice

Programme Code: PC9745
Level: 5
NZQA credits: 120
Programme length: 52 wks full-time, 2 years part-time
Fee: $10,100.00

 

Aim of Programme:

This course develops computer skills associated with software, hardware and networks through study of a broad range of topics in information technology and computing.

Content:

The Diploma in IT Level 5 covers a broad range of topics in Information Technology and Computing and practical computer skills associated with software, hardware and networks. There is a focus on technical skills needed to understand LAN design and gain skills and knowledge to carry out the duties of a supervisor on a server based network. It also provides an overview of operating system concepts and how to troubleshoot Windows XP and applications running on Windows XP. This elective includes preparation for the internationally recognised qualifications; CompTIA A+, CompTIA Network+ and Microsoft Certified Desktop Technician.

Outcomes:

Graduates will be prepared for further study in computing at a higher diploma level, as well as for initial employment in the computer industry.

• Learning Post Diploma in Computing
• Graduates will be prepared for and may obtain the following international examinations.

o MCDST – User Support Operating Systems
o MCDST – User Support Applications
o CompTIA A+
o CompTIA Network+

Programme Delivery and Examinations:

The Learning Post Diploma is delivered entirely by distance. Your materials are both electronic and hardcopy. Text books, student handbooks and some notes will be couriered to you, plus you will be involved in online lessons and assessments. Students are required to have a broadband internet connection.

Travel to Auckland, Wellington or Christchurch for some assessments will be required. To complete the A+, Network+ and MCDST qualifications you will be required to travel to a testing centre. You need to plan ahead for this and establish whether or not you can cover this cost with a student allowance. The examination entry fee is included in your programme fee (one attempt only).

Support:

Learning Post tutors are specially trained to support distance students. They understand the challenges of studying from home and juggling work and family commitments. Your tutor will help you from the time you start studying until you finish, not only with technical expertise but also as a source of motivation and encouragement.

You will be part of a cohort of students studying the diploma. You can ‘meet’ them online at elearningpost.ac.nz to socialise and talk about your programme.

Entry Requirements:

Applicants must have a level 4 Certificate in Computing or equivalent experience in computing environment, and demonstrate ability to succeed in academic study at level 4.

Further study options include:

Diploma in Computing Level 6-7
Bachelor of Information Technology
Bachelor of Business
Bachelor of Applied Science

Job opportunities:

Systems Support and Development
Network Administrator
Computer Retail
Junior Service Technician
Helpdesk Operator
Trainee Programmer

Programme Structure:

Explain ethics and professionalism for the computing industry in NZ
Manage text processing and production of business information
Assist a person to learn to use a computer application
Wireless and Telecommunications
Install a single user computer and peripherals
Demonstrate an understanding of computer hardware components for personal computers
Explain local area computer networks and install network workstations
Apply the principles of supporting users of a LAN
Administer a local area computer network
CompTIA A+ (pre-test)
CompTIA Network+ (pre-test)
User Support Operating Systems (MCDST pre-test)
User Support Applications (MCDST pre-test)

Additional Information and Programme Requirements:

Entry Criteria:

Applicants must have completed a Level 4 Certificate in Computing and/or equivalent academic achievement and/or appropriate level of related work experience and/or pass the Learning Post aptitude test.

Software:

Office Professional 2003 or Office Professional 2007 including Word, Excel, PowerPoint and Access.

Hardware:

A computer capable of running Windows XP or Vista, and Office XP Professional/Office Professional 2003/Office Professional 2007. (Including a monitor, mouse, CD-RW drive and modem).
In order to install .NET software you will require 3G of free hard drive space.

You will also require a second computer - capable of running Windows XP, either Home or Professional. NIC Card and Networking cables.

Other:

A printer plus A4 paper and printer cartridges/ink.
A telephone (mobile or landline).
A broadband internet connection and e-mail is essential.